In making the payment of the Booking Deposit (or any later payment) you are confirming that you accept the following Terms and Conditions.
1.2 This Agreement shall commence upon receipt by us of the first deposit/payment or, in the case of a late booking, upon receipt of the full payment of the journey (see points 3 and 5). In any case, the use of our services is also a confirmation that you have read and accepted these terms and conditions.
1.5 Under the RNAVT license number 2726, "Portuguese Ways" meets legal, financial and insurance requirements in accordance with Portuguese legislation and travel agency regulations. Portuguese Ways is a registered trademark owned by the company VP, Viagens Portuguesas, Lda., registered in Portugal at the 1st Commercial Registry of Almada under no. 508439159.
2. Services Intermediation
2.1 We act only as intermediaries of all suppliers of hotels, transport, tourist guides, providers of tourist services and tourist activities. These suppliers are independent. You acknowledge and agree that we are not responsible for any loss, damage, delay, inconvenience or injury resulting from any act or omission of these suppliers, their employees, agents or representatives.
2.2 We are not liable when a failure or incorrectness of any of our obligations to you is due to: errors or faults on your part or on the part of a member of your group; errors or failures of third parties who do not work with us, and when the provision of services for which you have hired us are unpredictable or unavoidable; or in circumstances beyond our control or beyond the reasonable control of our service providers (unlimited circumstances, as described in item 7).
2.3 Our service providers or local representatives are instructed not to act as our agents when making a reservation of alternative activities other than those approved and offered by us. Any assistance you may provide, requested by you and related to these activities, does not imply that you have acted as our agents or under our authority or approval. We are not responsible for these activities and we have no obligation to you in relation to any of them.
2.4 The price and availability of the supplier may change without notice. You agree that we are not responsible for any errors or omissions in any quotation or description that result in price or content discrepancies, nor are we responsible for any errors or omissions that may occur as a result of incorrect information from third parties.
3. Payment Conditions
3.1 All payments can be made by bank transfer or credit card Visa, MasterCard or AMEX.
3.2 At the time of booking you will be notified about the price of your trip. At that time, you will be asked to pay 20% of the total price of the trip. Only when we receive this Booking Deposit will we make reservations on your behalf, which means that until the time of payment, the prices and availability of the trip are not guaranteed.
Unless you are making a late booking (see item 3.4), the remaining 80% must be paid within 45 days prior to your arrival date. If on this date you have not made this payment, we will consider the reservation cancelled by you, for which you will be responsible for paying the cancellation expenses (see item 5.2).
3.3 As soon as we receive your initial payment, or in case of late booking, the full payment, we will send you a written confirmation with the details of your reservation (the "Travel Information"). This information includes your itinerary, the start and end date, the total cost, the amount received by us and the missing value information when applicable.
3.4 Late booking means any trip booked less than 45 days before the start date of your trip. In this case, you will be asked to pay fully for your trip.
4.1 All prices are in Euros and include VAT.
4.2 Our travel prices do not include:
- Airline tickets (except domestic flights)
- Security costs included or added after booking, and which affect transport costs
- Meals and beverages not specified in the itinerary
- Expenses of a personal nature or hotel extras (e.g. telephone calls, laundry, luggage service, etc.)
- Tips for guides and drivers
- Travel insurance
- Obtaining a visa when necessary
5. Cancellation and No-Shows
5.1 If you wish to cancel all or part of your booking, we request that you submit this request in writing.
5.2 Our cancellation charges will be applied and calculated according to the date of receipt of the cancellation request in writing:
(i) until 45 calendar days prior to the commencement date of travel set forth in the Travel Information, the cancellation fee will be 10% of the total travel cost and all expenses incurred as a result of accommodation bookings;
(ii) 44-30 calendar days prior to the commencement date of travel set forth in the Travel Information, the cancellation fee will be 20% of the total travel cost and all expenses incurred as a result of accommodation bookings;
(iii) 29-15 calendar days prior to the date of commencement of travel set forth in the Travel Information, the cancellation fee will be 50% of the total travel cost and all expenses incurred as a result of accommodation bookings;
(iv) 14-7 calendar days prior to the commencement date of travel set forth in the Travel Information, the cancellation fee will be 75% of the total travel cost and all accommodation booking expenses;
(v) less than 7 calendar days prior to the date of commencement of travel indicated in the Travel Information or in case of a no-show, the cancellation fee will be 100% of the total cost of the trip.
5.3 These cancellation costs apply to all bookings except where a reservation includes items or services where the costs of cancelling our suppliers are higher than those indicated in item 5.2. Please inquire at the time of booking as there are services that may charge 100% for cancellation.
6. Changes to your booking
If you wish to change your booking
6.1 If you wish to change your booking, you must inform us in writing as soon as possible. While we try to help, we cannot guarantee that requests for change will be met. We may charge a non-refundable change fee per person to cover administration costs arising from these changes. You will be informed of this alteration fee when we receive your order.
6.2 You agree to pay for the expenses that result from the change. These expenses may include cancellation fees payable to hotels and other suppliers as well as costs related to airline/train tickets or other means of transport. You accept and agree that there are some services that are not refundable as of the time they are reserved. Additionally, there are airlines that envisage a name change or other change to an existing booking as a cancellation for which you will have to pay the full cost of an alternate flight.
If we have to change your booking
6.3 We will do our best to avoid changing your travel booking, however we may be forced to do so. If you need to change any aspect of your booking, we will make every reasonable effort to inform you as soon as possible. As described in item 8 of these terms and conditions, if you do not accept a change proposed by us, you may cancel the specific part of your reservation related to this change. In this case, it will be refunded for that specific part of the booking, which should constitute a complete and final settlement. No refunds or compensation will be payable.
6.4 In exceptional circumstances, we may be forced by force majeure (see item 7) to change or cancel your trip. This is an extremely unlikely situation, but if it occurs, unfortunately, we will not be able to provide a refund, pay any compensation or bear any costs or expenses incurred.
7. Force Majeure
We will not pay damages or accept any debt when a change or cancellation is due to circumstances beyond our reasonable control, including (without limitation) strikes, lock-outs or other business acts, labour issues, natural disasters, war, riots, intentional damages, in accordance with any law or governmental order and regulation of any law or directive, impossibility of using any public or private means of transport or any action imposed by the government or a regulator, equipment or machinery failure, fire, other adverse weather conditions (including torrential rains, hail, snow, fog or frost) affecting any airport, port or connecting transport, boarding or landing point and their activity, flight delays, other factors affecting air traffic control (including equipment failure, and software), siege, acts of terrorism, police or security alerts or precautionary measures taken.
8. Our duty to you
8.1 We assume the responsibility to ensure that the program of your trip is fulfilled with the detail described upon your booking placement. If you feel that some part of the organisation of your trip is not being fulfilled as promised, you should let us know (to us or the tour guide accompanying you) as soon as possible. We will try (where possible and appropriate in the circumstances) to arrange suitable alternatives.
8.2 Our agency has civil liability insurance with full coverage.
8.3 Please note that we are not responsible for:
(i) events beyond our reasonable control;
(ii) acts or omissions of third party suppliers and service providers (see section 2.2);
(iii) any loss, damage, compensation/indemnification or expense if there is no error or negligence on our part;
(iv) any special loss, direct or indirect, including loss of profit or loss of business (direct or indirect);
(v) any damage, loss, compensation or expense you have incurred that we could not have anticipated based on the information you have given us;
(vi) any services that are not part of our Contract; for example, any services or additional offers proposed by your hotel or by the service providers of our suppliers.
8.4 If we are liable for any fault or error affecting your travel, we limit the maximum amount to be paid as compensation to the total amount of the trip.
8.5 You agree that you are responsible for all losses, damages or claims that may arise as a result of any misconduct by you or any member of your group as part of your trip. If we receive a claim resulting from your acts or any of the members of your travel group, and if any cost is claimed as compensation, we will charge you that amount, including all associated penalties.
9. Your responsibilities
9.1 We are committed to making your trip as rewarding and fun as possible. But we need your help in doing this. We ask that you respond to our questions in a timely manner so as not to delay the planning process of your trip designed to suit you.
9.2 It is your responsibility to ensure that you have a valid passport and that you meet all the necessary entry requirements in the country or countries you are visiting. These requirements vary according to country and nationality and may change from time to time. Portuguese Ways will do its best to inform travellers about these general requirements, but we ask that you contact the appropriate embassy (s) / consulate (s) in your country of residence.
9.3 It is your responsibility to ensure that all details of travel documents are correct and to notify us in a timely manner of any errors or discrepancies. Your travel documents are valuable and it is your responsibility to keep them safe at all times.
9.4 It is your responsibility to purchase travel insurance. Before your departure, we recommend that you purchase a comprehensive and appropriate insurance for your trip and extend it to all members of your group.
9.5 We are not responsible for delays, changes or any expenses related to your incomplete, expired or inaccurate documentation or travel insurance.
9.6 It is your responsibility to ensure that you and all members of your group do not behave inappropriately or cause danger, distress, injury or damage to others or property belonging to others. If, in our or our suppliers’ opinion, your behaviour is inappropriate and causes any of these situations, we may be forced to take appropriate action, including cancellation of your trip. In such circumstances, no refund will be granted and no compensation will be paid and the expenses for which you have become liable or incurred will not be paid by us, nor will we be able to provide you with your recovery. You may also be subjected to a police inquiry or to security measures or, in the event of any offense being committed, investigation, prosecution and fines in Portugal.
You are responsible for ensuring that any existing health condition or disability that may require assistance is disclosed to us prior to booking your trip or, if recently diagnosed, prior to your scheduled departure date, so that we may transmit those details in a timely manner to our service providers. Under no circumstances shall we be liable if any carrier refuses to accept you or any member of your group as a passenger, due to health conditions or incapacities that have not been communicated to us.
We will do everything in our power to fulfil your trip according to the program that we presented to you. However, if for any reason you are not completely satisfied with the service offered, you should send us an email as soon as possible with details of your complaint to firstname.lastname@example.org. We will make every reasonable effort to come up with an alternative proposal. If the problem cannot be solved during your trip, you must write to us within a maximum of 15 days, giving all the details.
12. Law and Jurisdiction
Any disagreement with these terms and conditions will be dealt with under Portuguese jurisdiction and law.